FAQS about products and services


Faqs 1: If the goods were not satisfied, can the payment be returned back?

Faqs 1: It depends on what caused the problem. If we have not made the goods as your requested size, color, techniques, or confirmed design. We can re-make the goods, or returned the payment, or negotiate solutions. Such as giving some discount, etc. Otherwise, we are not responsible for the problem. But we can give you some discount for re-making the goods to reduce your losses.

Faqs 2: How to proceed?

Step 1. Email us with all details. Such as artworks, materials, size, colors, technics, destination, and payment terms. If you have no ideas, please attach our similar product pictures;
Step 2. Once received your details, we’ll reply to you in a short time. And quote you the price, the freight charge, and the transfer charge;
Step 3. After you confirmed the price, we will issue the invoice;

Step 4. Making designs if you don’t have after receiving the order payment;
Step 5. If you prefer to make samples first. We will proceed with the samples after receiving your sample charge. If not, please skip step 6;
Step 6. After receiving your design or sample approval. We will start producing the bulk;
Step 7. Bulk production and inspection and handover of the goods;
Step 8. After-sales service;

Faqs 3: Which payment method should we use?

You can use the following 3 payment ways.

Option 1: by Paypal:

Account NO.: [email protected]
If you pay via PayPal, we have to ask for sharing the PayPal transfer fee-2% of the total payment. PayPal will charge the receiver 4% of the total payment as the transfer fee.

Option 2: by Money Gram/Western Union

First name: DANDAN;
Last name: JIN;
Country: CHINA;

Option 3: by Bank Transfer(T/T)

If via bank, please choose “sharing” the transfer fee when arranging the payment;
BENEFICIARY: Hangzhou Pinli Clothing Accessories Co., LTD
ACCOUNT NO.: 71012025000018109

Faqs 4: How do you transport goods?

Option 1 -By Sea.

The freight charge by sea is much cheaper than Air parcel. It is suitable for large quantity goods. And the transit time should be within 1 month.

Option 2 -By express. 

DHL / TNT / UPS / FEDEX / EMS/ARAMEX. It is suitable for small quantity within 1 week. The freight charge We can give should be 60% discount -30% discount off the official price.

Option 3 -By air freight.

It is cheaper than by express. And the delivery time is less than by the sea.

How long the goods can arrive after I make a payment?

Sample lead time: 5-15 days, it depends on what kind of clothing label;
Bulk lead time: 7-20 days;
Sample delivery time: 2-9 days by FedEx or DHL, to USA 1-2 days,  to UK 2-4 days,  to Canada and Australia 2-5 days;
Bulk delivery time:  2-9 days by FedEx or DHL; 7-10 days by air freight; 30-40 days by sea;

How much to make a sample?

The sample charge depends on the type of goods. The sample charge for the woven label is 10 USD. But for the other kinds of samples, it is about $30-$150. Besides, we can send the samples(about 10pcs) to you by Express. Please advise the Express NO., your company name, and address, if you prefer freight collect. If prepaid, the sample charge is $30 US$ by FedEx or DHL, etc.

Making samples of the woven label, if not satisfied with the quality, we can make the second sample for free. The third sample have to be charged extra.

If the customer changed the color, size, font and design, there would have new sampling cost.

What kind of file format do you need for design?

We need a vector graphic file but not a bitmap file. The vector graphic file has to be PDF, AI, EPS, CDR, and the design must be still clear even after infinitely enlarge, no the phenomena of mosaic, or it is bitmap file, not vector graphic file.

The bitmap is made of the pixel, it will become serrated mosaic(not clear).
The common bitmap file is JPG, PNG, GIF, BMP, TIF, PSD.
If the artwork you send us is not the final design, please advise the font name for helping revise it for you. And also please advise us on the Pantone No. of the colors to make sure the color is exactly what you want.

The difference between vector graphics and bitmap

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